Welcome to Tri-City Insurance. Serving customers since 1969.

Monday – Friday

234 Main Street

Florence, KY 41042

P: 859-371-7006

F: 859-371-9070

Our Team


William R. McCarty


Bill McCarty succeeded his father, Carl, as the owner of Tri-City Insurance Service, Inc. Bill is a life-long resident of northern Kentucky, who graduated from NKU in 1972. He has formerly served as president of the northern Kentucky Insurance Agents and served on the board for the Independent Insurance Agents of Kentucky. Bill has also served on the agents advisory board for Motorist Mutual Insurance Co. and Aetna Casualty and Surety. Bill and his wife Donna live in Union. They have two grown children and three grandchildren.


Mark Hollowell
Vice President


Mark is a 1977 graduate of Northern Kentucky University and has been with Tri-City since 1981. Mark has served as president of the Northern Kentucky Independent Insurance Agents and has also served on the Presidents Advisory Boards for Motorists Insurance Companies and Grange Insurance Companies. Mark has been a member of the Florence Lions Club since 1983 and served as President in 1987. Mark and his wife Bonnie live in Florence, and have two children.


Donna McCarty


Donna joined the family business in 1978. She is a 1996 graduate of Thomas More College, earning a B.S. Degree in Business Administration. She has served her community as President of the Yearling’s, a women’s orginization who raises charitable funds and has actively participated with her husband Bill, who is agency principal, in the Kentucky Independent Agents Association. Her responsibilities within the agency include the agency accounting and computer management system. Donna embraces the opportunity to work with her family including her husband, her son Ryan W. McCarty, and her brother Mark Hollowell.


Ryan W. McCarty


Ryan is a 2003 graduate of Northern Kentucky University and has been with Tri-City Insurance since 2000. He is a member of the Kentucky Young Insurance Professionals and serves on the Motorist’s Insurance Group President’s Advisory Council. Ryan has also obtained his Certified Insurance Counselor designation. He lives in Union with his wife Brandy, son Carson, and Daughter Sophia.


Jerry Kendall
Account Executive


Jerry is a 1991 graduate of Eastern Kentucky University. He joined Tri-City in 2010 after spending 15 years working for Cincinnati Insurance Co., Motorist Insurance Co. and 3 years for an agency in Cincinnati. He lives in Ft. Thomas with his sons, Nicholas and Cole. Jerry is active in coaching baseball and football.


Donald Martin
Account Executive


Donnie is a Florence native, dedicated to the people of the community. He is a member of the Florence Elks, a benevolent organization dedicated to funding youth scholarships, families in need, and other charitable functions. Donnie joined Tri-City Insurance in March 2006, after spending nine years in customer service at a local corporation.  Donnie is on the board of the Boone County Business Association, and President of the Bean Bash, Inc charity.  Donnie resides in Florence with his wife Elizabeth and twin daughters.


David M Schneider
Account Executive


David M. Schneider is a Florence, Ky native and a 1998 graduate of NKU.  David joined Tri-City in 2019 after 20 years in the Banking and Mortgage Industry, where he specialized in Real Estate transactions.  He enjoys family life with his wife Laura, daughter Ashley, and son Zane.  David is deeply engaged in civic involvement and attributes his passion for giving back to the community to his Mother and Father (Dave and Rosie Schneider).  Making a difference within the community was a constant presence within the household environment.  He currently serves as Treasurer for the Boone County Business Association (2002-Present), Vice President of the Bean Bash, Inc (2015-Present), former President of the Bean Bash, Inc (2005-2015), and former Board Member with the City of Florence Board of Adjustments (2008-2012).  David also has continuous involvement with the Northern Kentucky Chamber of Commerce, Northern Kentucky University Fan Advisory Board, and was commissioned to be a Kentucky Colonel in 2014.


Allisa Wilhelmus
Personal CSR


Allisa is a Boone County native.  She started her insurance career with Tri-City Insurance in August of 1989, becoming a licensed property and casualty agent in 1993. In 1994, Allisa obtained the designation of Certified Insurance Service Representative from the Society of Certified Insurance Representatives.  Allisa resides in Burlington with her husband Jason.


Margie Feldman
Personal CSR


Margie started working in the insurance industry in 1973. She worked for The Hartford for over 20 before joining Tri-City in 2001. Margie is currently a Personal Lines Customer Service Representative.


Sonya Garrison
Commercial CSR


Sonya Garrison has been in the insurance industry since 1992. She lives in Hebron with three kids Haley, Josie and Eli. She loves the summer months, watching football and basketball and spending time with her kids, family and friends.


Mandy Burch
Personal CSR


Mandy Burch is a Northern Kentucky native.  She has worked in the insurance industry since 1994, obtaining her property, casualty, life and health license in 1994-95.  Mandy currently resides in Burlington with her husband Gary and sons, Christopher and Dylan.

Brandy McCarty


Brandy is a 2007 graduate of Northern Kentucky University, earning a B.S. in Business Administration.  She joined Tri-City Insurance in 2018 after working 20 years in the legal field.  Brandy lives in Union with her husband Ryan and their children Carson and Sophia.



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