Welcome to Tri-City Insurance. Serving customers since 1969.

Monday – Friday

234 Main Street

Florence, KY 41042

P: 859-371-7006

F: 859-371-9070

Our Team


William R. McCarty


Bill McCarty succeeded his father, Carl, as the owner of Tri-City Insurance Service, Inc. Bill is a life-long resident of northern Kentucky, who graduated from NKU in 1972. He has formerly served as president of the northern Kentucky Insurance Agents and served on the board for the Independent Insurance Agents of Kentucky. Bill has also served on the agents advisory board for Motorist Mutual Insurance Co. and Aetna Casualty and Surety. Bill and his wife Donna live in Union. They have two grown children and three grandchildren.


Mark Hollowell
Vice President


Mark is a 1977 graduate of Northern Kentucky University and has been with Tri-City since 1981. Mark has served as president of the Northern Kentucky Independent Insurance Agents and has also served on the Presidents Advisory Boards for Motorists Insurance Companies and Grange Insurance Companies. Mark has been a member of the Florence Lions Club since 1983 and served as President in 1987. Mark and his wife Bonnie live in Florence, and have two children.


Donna McCarty


Donna joined the family business in 1978. She is a 1996 graduate of Thomas More College, earning a B.S. Degree in Business Administration. She has served her community as President of the Yearling’s, a women’s orginization who raises charitable funds and has actively participated with her husband Bill, who is agency principal, in the Kentucky Independent Agents Association. Her responsibilities within the agency include the agency accounting and computer management system. Donna embraces the opportunity to work with her family including her husband, her son Ryan W. McCarty, and her brother Mark Hollowell.


Ryan W. McCarty


Ryan is a 2003 graduate of Northern Kentucky University and has been with Tri-City Insurance since 2000. He is a member of the Kentucky Young Insurance Professionals and serves on the Motorist’s Insurance Group President’s Advisory Council. Ryan has also obtained his Certified Insurance Counselor designation. He lives in Union with his wife Brandy, son Carson, and Daughter Sophia.


Jerry Kendall
Account Executive


Jerry is a 1991 graduate of Eastern Kentucky University. He joined Tri-City in 2010 after spending 15 years working for Cincinnati Insurance Co., Motorist Insurance Co. and 3 years for an agency in Cincinnati. He lives in Ft. Thomas with his sons, Nicholas and Cole. Jerry is active in coaching baseball and football.


Donald Martin
Account Executive


Donnie is a Florence native, dedicated to the people of the community. He is a member of the Florence Elks, a benevolent organization dedicated to funding youth scholarships, families in need, and other charitable functions. Donnie joined Tri-City Insurance in March 2006, after spending nine years in customer service at a local corporation.


Mike Arnett
Account Executive


Mike has lived in Northern Kentucky his whole life graduating from Dixie Heights High School in 1990. He has been in the insurance industry as an Agent since 2005.  Mikes previous experience to insurance is Operations Management at FedEx Ground and UPS for 20 years.  Mike and his wife Becky have two children Jacob, and Bethany.


Allisa Wilhelmus
Personal CSR


Allisa started her insurance career with Tri-City Insurance in August of 1989, becoming a licensed property and casualty agent in 1993. In 1994, Allisa obtained the designation of Certified Insurance Service Representative from the Society of Certified Insurance Representatives.


Margie Feldman
Personal CSR


Margie started working in the insurance industry in 1973. She worked for The Hartford for over 20 before joining Tri-City in 2001. Margie is currently a Personal Lines Customer Service Representative.


Sonya Garrison
Commercial CSR


Sonya Garrison has been in the insurance industry for 18 years. She lives in Burlington with three kids Haley, Josie and Eli. She likes enjoying the summer months and spending times with her kids.


Mandy Burch
Personal CSR


Mandy Burch is a Northern Kentucky native.  She has worked in the insurance industry since 1994, obtaining her property, casualty, life and health license in 1994-95.  Mandy currently resides in Burlington with her husband Gary and three sons, Christopher, Dylan and Justin.



Office Mascot

George Dramis

Outside Sales and Service

Sandrea Lee Kenkel

Outside Sales